JL
Justin L
1 reviews | Active since May 2020
13 Jun 2023, 09:50
OTP via Email Required
Being overseas, I have authenticated online credit card transactions via my Banking App in the past.
Because I have changed phones (or possibly for other reasons), I am unable to even link my device - this requires receipt of an SMS, which I cannot obtain because MTN (and all other networks) do not operate in Myanmar.
I requested permission to authenticate via email, and, answered security questions to do so, but, still, an OTP sms is sent (and not an email).
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
13 Jun 2023, 10:20Dear Justin Lacob, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. RegardsMarvellus ChaukeAbsa Bank Group Customer Care
Absa's reply13 Jun 2023, 10:20
Official
Dear Justin Lacob, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. RegardsMarvellus ChaukeAbsa Bank Group Customer Care
JL
Justin L's updateReviewer Update
20 Jun 2023, 03:16Thank you for resolving the issue.
Justin L.
Justin L.
JL
Justin L's update20 Jun 2023, 03:16
Reviewer Update
Thank you for resolving the issue.
Justin L.
Justin L.
Absa's replyOfficial
20 Jun 2023, 08:05Pleasure,
Absa's reply20 Jun 2023, 08:05
Official
Pleasure,