HK
Hendrik K

1 reviews | Active since Aug 2020

18 Aug 2020, 10:07

OTP notification from sms to email

I am currently sitting abroad and cannot receive OTP messages because I have a new number (a foreign number). I cannot receive messages on my old number anyway because I do not have a contract that will allow for roaming. I simply want to receive OTP notifications via email (which apparently can be done according to certain websites). However, I have phoned the digital banking division and the 3d secure division and no one can help me. Seems like sms is the only way to go. Are we living in the stone age? Why can't it be via email to even the app? I am very frustrated because I cannot do any online payments with my credit card because my OTP lands up somewhere in cyberspace, but god forbid if it must come to my email to even via my app.

0
Replies (2)
Absa
Absa's reply18 Aug 2020, 19:53
Official
Dear Hendrik
 
Thank you for bringing this matter to our attention. Kindly provide us with your logging account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
 
 Regards
   
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management 
HK
Hendrik K's update19 Aug 2020, 11:29
Reviewer Update
Thank you Lebogang. Kindly advise where I must send my logging account and ID to.