Option to upgrade to a Platinum Account

<p>Dear Absa,</p> <p>Thank you for pre-approval to upgrade from a Gold to Platinum Account.</p> <p>One of your consultants phoned me today Saturday 22/04/2017 to inform me of the upgrade option. I originally said yes, but asked her to phone me back on Monday as she said the card that will be issued will not be a personalised one. She advised me that when I collect my new platinum card I should ask in branch for them to order me a personalised card which would be free of charge. My question to Absa is why not issue your clients upfront with a personalised card? As this would be much more convenient than to go to the bank twice. Can it be organised that you issue me upfront with a personalised card?</p> <p> </p> <p>In addition to this can you ask your Credit Card Division to issue me a Platinum Credit Card as well?</p> <p> </p> <p>Your assistance in getting this sorted is much appreciated.</p> <p> </p> <p>Client no: LEWISBA018</p> <p> </p> <p>Kind regards<br />Mr Lewis</p>