Opening an account has never been so difficult.

I decided to open a banking account and didn't want to stand in the bank all day so I decided to do it online. After completing the application I was then requested to submit additional documents through email which I did. I was then contacted by Susanne who indicated to me that I have to go into the branch to update my details all of which was sent via email. Upon arriving at the bank I had to look for someone who could direct me to the correct que. I stood in the new applications line where about 4 people stood in front of me and one consultant was on duty. After a painful one hour wait it was my turn at which the consultant pointed out that the address didn't match, as on the lights bill it didn't include the city and on the affidavit from my dad he wrote Pretoria. I immediately called for the manager, and Mandla from the Attlyn branch came to speak to me. I pointed out to Mandla the following: It was an online application why did I have to come into the bank to do the application. The documents used was the same as the online application, why wasn't it pointed out to me at that stage that there was an error. I asked Mandla if he went to school and was taught English, since he claimed to have went to school I asked him what was the proper format of an address, to which he responded that he was educated just to copy it exactly as is and doesn't know what the format is. I am very disappointed with the entire process: if a company is unable to process documents online why do they have the service, perhaps just to give an image that they are trending with world class services and infact all they have is a bunch of copy cats. When such a large capacity of people live in informal settlements how do they confirm proof of residence. The manager Mandla was very abrupt and came across as not being too educated and it was frustrating talking to him. Above all I lost valuable time and money going back and forth. I am disgusted at the way Absa treated me during the entire ordeal.