OPENING A NEW ACCOUNT-TOOK 4 HOURS?

On Friday, 23 October 2015, I approached ABSA EASTLANDS branch to open a new bank account. <br> The opening of the account took 4 fours - from 9am to 1pm. <br> At the time of me leaving the branch - the account was not \activated"despite the deposit - and hence I received an \""activation\"" sms on Monday (26 October 2015) which stated that the account had been \""activated\"". <br> <br> Now despite the account being \""opened\"" I still receive emails requesting a \""new proof of address\""? <br> the proof submitted was from my IRP5 RETURN - which is for the current tax year/period"