Opening a bank account with Absa Relationship Banking is a disappointment

Trying to open an Absa business account turns into a horrible customer experience I have been trying to open a business account with absa, however, this process has turned into a horrible customer service.

Absa has been sending me from pillar to post and until today (18 November 2024) I have no business account with Absa. I app**** for a business account online on the 31 October 2024. On 02 November 2024, I received a call from Sechaba Mokoena (RBBVC ONBOARDING CONSULTANT, Absa Relationship Banking) who requested some documents from my side. I sent everything requested 02 November 2024. I have been following up with Absa since then with no help either on email or their commercial banking call centre.

The ony feedback I receive for telephone calls and emails is that my correspondence will be sent to Sechaba Mokoena who has never called since 02 November 2024.

This has delayed some of the business activities that need conclude.

Can absa open my business account, please. Unhappy customer Reply (2) Absa’s reply 18 Nov 2024 at 12:08 Dear Valued Absa Client, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. Regards Marvellus Chauke Absa Bank Group Customer Care MSS’s reply 03 Jan 2025 at 08:57 Absa is just the worst!

I have been trying to deposit money into this new account via eft and the money keeps returning back to my account.

When I call Absa to find out what is going on with my new business account this morning, I was told my account is closed due to non-activation. I have proof that I tried to deposit money twice into this account.

Account number: ***