RV
Regina V

1 reviews | Active since Apr 2015

06 Apr 2015, 18:28

Opened / Billing For Account without Consent

Hello Peter,<br> <br> During the December festive season, Absa added an additional account to my portfolio without my consent. I followed up on this as soon as I saw the account on my portfolio, and I was told that I should just not use / interact with the account and it will go away (advise which I then followed). This month ABSA started billing me account and admin fees for this account?!?!?! Is it not against the law for them to open / bill me for an account without my written consent?<br> <br> Apparently now I have to take time off to visit a branch and I do not have transport at this point, which means a full day off work.<br> <br> Please assist as this is unacceptable.

0
Replies (1)
Absa
Absa's reply07 Apr 2015, 12:31
Official
Hello rviljoen0701,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,