pM
palesa M

1 reviews | Active since Nov 2013

29 Sept 2017, 09:42

Opened a business account a month ago, received account number, but account not active, need to pay salaries and cant. Dont bank with Absa at all.

I opened a business bank account in August over a month ago. needless to say account still not active. I have received money into the account and unable to make salaries with today being month end. Absa is appalling. The branch as no manager, so however you are assigned to regardless of their shocking attitude you are stuck. I have been banking with Absa for over 9 years, and this is disgusting service to say the least. The business manager, is still not in the office at 9:30am, because of car issues, can you believe it.

The branch manager never answers her phone or reply to emails. Look I am not your client Tebogo, nor am I your client Tamren, I am ABSAs client and if the bank has failed me, do tell me so I can move.

0
Replies (4)
Absa
Absa's reply29 Sept 2017, 10:37
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

pM
palesa M's update29 Sept 2017, 11:45
Reviewer Update
So this exactly what my concern is about. How do I privately respond if I do not have your details?
pM
palesa M's update29 Sept 2017, 11:48
Reviewer Update
my account number is ********** 496. I no longer want to work with Absa, so maybe if I get a letter from you stating that my account is not active or that it has been placed on hold, this way I can explain to my clients why I am unable to pay they salaries.. everything else does not matter. I have concluded that Absa is useless and will be opening a business account with another bank.
Absa
Absa's reply29 Sept 2017, 13:47
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd