SD
Sanet D
1 reviews | Active since May 2018
11 May 2025, 20:06
Open ***** case but account handed over
I have an open ***** case against my account (since February 2025), which I'm still waiting feedback on, but my account was handed over due to the negative balance. I've requested feedback TWICE during April 2025, still waiting. I'm terribly disappointed - it seems Capitec is not that bad after all.
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Replies (2)
Absa's replyOfficial
12 May 2025, 12:03Dear Sanet Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Group Customer CareVanessa Crowe
Absa's reply12 May 2025, 12:03
Official
Dear Sanet Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Group Customer CareVanessa Crowe
Absa's replyOfficial
12 May 2025, 15:40Good day Ms Dreyer
Thank you for raising your concern with Absa Bank.
For any future correspondence regarding your complaint, please quote the complaint reference number C-***4.
I tried calling you but was not successful and the email returned undelivered.
Please advise when would be a convenient time to call you.
I will provide you with feedback as to the progress of your complaint by the close of business on 15/05/2025.
Please note that the time it will take to resolve your complaint depends on the complexity of the matter.
Venessa CroweSpecialist Case Manager: Social Media Complaints
***ica
Thank you for raising your concern with Absa Bank.
For any future correspondence regarding your complaint, please quote the complaint reference number C-***4.
I tried calling you but was not successful and the email returned undelivered.
Please advise when would be a convenient time to call you.
I will provide you with feedback as to the progress of your complaint by the close of business on 15/05/2025.
Please note that the time it will take to resolve your complaint depends on the complexity of the matter.
Venessa CroweSpecialist Case Manager: Social Media Complaints
***ica
Absa's reply12 May 2025, 15:40
Official
Good day Ms Dreyer
Thank you for raising your concern with Absa Bank.
For any future correspondence regarding your complaint, please quote the complaint reference number C-***4.
I tried calling you but was not successful and the email returned undelivered.
Please advise when would be a convenient time to call you.
I will provide you with feedback as to the progress of your complaint by the close of business on 15/05/2025.
Please note that the time it will take to resolve your complaint depends on the complexity of the matter.
Venessa CroweSpecialist Case Manager: Social Media Complaints
***ica
Thank you for raising your concern with Absa Bank.
For any future correspondence regarding your complaint, please quote the complaint reference number C-***4.
I tried calling you but was not successful and the email returned undelivered.
Please advise when would be a convenient time to call you.
I will provide you with feedback as to the progress of your complaint by the close of business on 15/05/2025.
Please note that the time it will take to resolve your complaint depends on the complexity of the matter.
Venessa CroweSpecialist Case Manager: Social Media Complaints
***ica