Only way to get a response from Absa seems to be public complaints

I’m extremely frustrated with the level of service and communication from Absa, and I’m posting this purely because it appears to be the only way to get attention or action.

Two days ago, I received a call from Absa. The caller refused to explain the reason for the call unless I first verified my personal details. I repeatedly asked what the call was about before sharing sensitive information, but was told this was not possible.

I then received an SMS instructing me to call a specific number. I did so.

Yesterday, I was eventually told the matter related to an automatic debit order, which I requested to be removed. A case number was provided, and I was advised it would take 24 hours and that the matter had been escalated to the customer service centre, whom I should contact.

Today, I called the customer service centre: • Navigated an extremely long and complicated automated menu • Reached the point where I requested a consultant • The call dropped

I then drove home (about an hour), called again, got through to a consultant, waited on the line for around 10 minutes, and the call dropped again.

I have also emailed Absa (including a named case manager) asking for assistance and clarity, and I’ve received no response.

At this point, the pattern is clear: • Calls with no explanation • SMSes directing you elsewhere • Multiple case numbers • Endless call centre loops • Dropped calls • Emails ignored

It genuinely feels like the only way to get any response from Absa is to post publicly.

I’m not asking for special treatment, just clear communication, follow-through, and basic service. This experience has been unnecessarily time-consuming, stressful, and completely avoidable.

I would appreciate urgent engagement from someone who can take ownership and resolve this properly.