Only giving one star because I have to - Customer service in case of IB *****

I have been more than patient over the last month as I have been ignored, mistreated, and over looked by Absa. I have given Absa the right to reply on more than one occasion.

At the beginning of the month when I initially needed their help, I was shouted at by one of their employees who subsequently put the phone down on me. I reported this to Absa for over a week. Eventually someone did get back to me, only to tell me that the complaint was not supposed to be registered with them. Once again I was put through a laborious process of being put on hold and transferred only to be told that it was an error on my side and the complaint would be re-registered. I am still waiting for this to happen one week later. I have been trying for over a month to have my case investigated. When I called to find out what was happening I was told that the case had been assigned (thanks for that heads up by the way, I'm still waiting for that notification) and the investigator would call me back. That was last week Wednesday. I called again on Monday to find out what is happening, again I was told I would be called back. I am still waiting. I tried to call the investigator herself today but the phone was not being answered.

I have spent over 3 hours on the phone to absa, been back and forth to the branch and I am at my tethers end. I want my case resolved and I want my money back. I will never recommend Absa to anyone, in fact I will do the exact opposite and tell as many people as I can to not sign up with them

I have been completely disregarded and disrespected by Absa for the last month. It's a shame because their service is fantastic, their customer service however needs an entire overhaul. I suspect that the lack of communication on their side is their way of trying to get me to forget my claim, but shame, I won't forget.

I will even go so far as to say that their continued delay in responding to me is a measure to try and cover up an internal issue.