ME
Mario E
1 reviews | Active since Oct 2018
31 Jul 2019, 14:04
Only ABSA cannot send OTP to email.....
Im a Pvt Bank Client, currently overseas and my PVT Bank Credit card is a useless piece of plastic that cannot be used for online purchases as the #OTP cannot be send to a #nonSANumber, #email or #mobileApp. Dont have roaming. Other banks you can send #OTP to #email at least. Whats-up ABSA? Should we all change banks?
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
31 Jul 2019, 14:36Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply31 Jul 2019, 14:36
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Best regards,
Absa's replyOfficial
31 Jul 2019, 14:36Good day,
Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply31 Jul 2019, 14:36
Official
Good day,
Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Best regards,
ME
Mario E's updateReviewer Update
31 Jul 2019, 14:45I have responded to the email. Please also note the PS at the bottom of the email.
ME
Mario E's update31 Jul 2019, 14:45
Reviewer Update
I have responded to the email. Please also note the PS at the bottom of the email.
ME
Mario E's updateReviewer Update
05 Aug 2019, 05:01I cannot believe the answer I received from ABSA. This is so wrong in so many ways.
...
"A suggestion to overcome the problem is to activate your South African cell phone number to someone in South Africa that you trust. He/She will then receive that One Time Password (OTP) and that person will then communicate the OTP number to you via email. ..."
...
"A suggestion to overcome the problem is to activate your South African cell phone number to someone in South Africa that you trust. He/She will then receive that One Time Password (OTP) and that person will then communicate the OTP number to you via email. ..."
ME
Mario E's update05 Aug 2019, 05:01
Reviewer Update
I cannot believe the answer I received from ABSA. This is so wrong in so many ways.
...
"A suggestion to overcome the problem is to activate your South African cell phone number to someone in South Africa that you trust. He/She will then receive that One Time Password (OTP) and that person will then communicate the OTP number to you via email. ..."
...
"A suggestion to overcome the problem is to activate your South African cell phone number to someone in South Africa that you trust. He/She will then receive that One Time Password (OTP) and that person will then communicate the OTP number to you via email. ..."