1 reviews | Active since Jun 2014
ONLY A NUMBER
I topped up my loan with Absa and my interest rate charged is 28% pa. I have been banking with Absa for more than 40years. I have a Bond, a credit card and a cheque account, rewards, credit life etc, and yet I was still charged this ridiculous interest. I went to Capitec and was given a loan at 10% less than Absa. I have never banked with Capitec and yet I have still been given a favourable rate. I have opened a savings account with them and my salary will soon be going into this account, and I settled my loan with Absa.
When I queried the high interest rate with Absa (action line complaint), it took about a month to get a reply from the Complaints Resolution Dept. They did not phone me back when they said they would. I had to keep contacting them. Their clients are just numbers!
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. Thank you for taking my call. I have looked into the previous matter logged with our complaints team. I have noticed that the rate was reconsidered and was lowered by 2%. As much as we do understand your unhappiness with regard to this but again i take into consideration that customers are given the quotation having with the rate to be charged for client to give consent or decline.
We apologise for not being able to reduce the rate again.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. Thank you for taking my call. I have looked into the previous matter logged with our complaints team. I have noticed that the rate was reconsidered and was lowered by 2%. As much as we do understand your unhappiness with regard to this but again i take into consideration that customers are given the quotation having with the rate to be charged for client to give consent or decline.
We apologise for not being able to reduce the rate again.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,