Online vehicle application pre approved but no response after submitting documents

Online reference ********** ********** 9. Contact number ********** . I have a cheque account with ABSA since December 2010, I have app**** last year for vehicle finance and it was declined. I app**** again on the 25 January online and received a response as follows:

We are pleased to advise you that WE WILL APPROVE YOUR APPLICATION FOR FINANCE if you comply with the requirements and conditions specified below while this offer is valid. Approval requirements Please deliver to us : Proof of income, copy of id, copy of drivers licence, proof of residents and proof of insurance.

I took time to think about proceeding but according to above response from online application I realized the car was approved. The next day I received a call from Lindiwe Mhlungu | Outbound Service Centre | Absa vehicle and asset finance|.

I submitted and emailed her all supporting documents on the 29 January at 09:00 am including my employment contract because am a sole proprietor and working as an ITC so affordability especially of the installment is not a problem. I submitted more than the documents requested to support my application including the quotation from the car dealer. I was promised a response before the end of the day bit am still waiting and not sure what is happening.

Am surprised because I have done online application for overdraft and a micro loan which responded with a similar response that the application is approved and we finalized but when it comes to a bigger assest it seems ABSA has a problem in helping me prosper, can you kindly assist me in getting a response and I can know where I stand because waiting with a response that suggests after supporting document absa WILL APPROVE THE APPLICATION but not getting a response is misleading and unfair to me as an applicant. Kindly advise so that I know what to do.

I tried calling the contact number on Lindiwe's signature but the phone rings unanswered, I sent emails following up but have no response. I was promised a response on the same day after 3 - 4 hours but still nothing. I sent another email following up on 30 January 18 at 15:16 pm still no response. This is a bank I have received a salary through for more than 7 years.

Please help me get feedback or should I go to Auckland Park for feedback? The dealership had put the car aside after seeing my response because everytime such a response is received the car gets financed, what is wrong with me? Where is the problem because the online system approved and promised an approval provided I submit documents mentioned above. I need to know please be fair and just to me so that I can make other applications if there is a problem on ABSA's side that am not aware of.