HvdM
Henry van der Merwe
1 reviews | Active since Jun 2016
04 Aug 2020, 13:09
Online profile locked and absa not responding
I cant believe that after 3 emails I still have not receive any feedback, my online profile have been locked and keep telling me to go to a branch to unlock, after telling them im working in the USA and impossible to visit a branch and need my online banking to make payments but no response. I guess will have to move everything to my fnb account.
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Absa's replyOfficial
04 Aug 2020, 15:41Dear Henry Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply04 Aug 2020, 15:41
Official
Dear Henry Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care