Online NOT WORKING
I can't login to my online banking. You keep sending messages to update my fica or else... Now everytime I enter my account number and pin it says invalid or captcha needed for this account. Do the captcha then my credentials is wrong. I'm so ****** frustrated with your app also. Ask for help and Abby doesn't recognise FICA????
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Absa's replyOfficial
24 Oct 2022, 12:10Dear MR MW JANSE VAN RENSBURG
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person.
Your complaint reference number is C-***0.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person.
Your complaint reference number is C-***0.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply24 Oct 2022, 12:10
Official
Dear MR MW JANSE VAN RENSBURG
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person.
Your complaint reference number is C-***0.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person.
Your complaint reference number is C-***0.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,