1 reviews | Active since Aug 2013
Online Internet banking and mobile app not updating accounts
<p>For months now we are experiencing issues with online banking and mobile app where the account balances are not updating and their is a mismatch between available balance and actual balance but the uncleared balance is empty. Since last week their has been an inconsistency in my check and credit accounts and when I phone the online banking departments they say they cant help me. This is really annoying as everytime I want to check my balances I have to first go to inter-account transfers to see the correct amount and then I am still nog guaranteed that I actually have that money available as I had a few instances in the past where it says insufficient funds when I swipe but their is more than enough money in the account that I can see and then maybe a week later the balances updates.</p>
Dear Corne
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Corne
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
The people who contacted me know nothing about my problem and how to resolve it all I got was a whole list of excuses why this isn't ABSA's problem and that ABSA can not fix this problem and that the feature (pending) that I am refering to does not exist in ABSA Onlie banking but yet the description on your account says uncleared/pending.
The people who contacted me know nothing about my problem and how to resolve it all I got was a whole list of excuses why this isn't ABSA's problem and that ABSA can not fix this problem and that the feature (pending) that I am refering to does not exist in ABSA Onlie banking but yet the description on your account says uncleared/pending.
Can I please get someone to contact me that atleast has some knowledge regarding uncleared/pending transactions as this feature does show in Online banking and it does work from time to time.
Can I please get someone to contact me that atleast has some knowledge regarding uncleared/pending transactions as this feature does show in Online banking and it does work from time to time.
Dear Corne
Your matter complaint has been escalated to the product owner and are still waiting for their response. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Corne
Your matter complaint has been escalated to the product owner and are still waiting for their response. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Again I was contacted by someone that does not have a clue to what my problem actually is. CAN I PLEASE GET ASSISTANCE FROM SOMEONE THAT UNDERSTANDS YOUR PRODUCTS AND MY PROBLEM. A resolution from your Support department stating that I must uninstall and reinstall the app is an IDIOTIC response as the problem is not only on the mobile app but on Online Banking as well. So how do I uninstall and reinstall ABSA Online Banking?
This is very unprofessional service!!!!
Again I was contacted by someone that does not have a clue to what my problem actually is. CAN I PLEASE GET ASSISTANCE FROM SOMEONE THAT UNDERSTANDS YOUR PRODUCTS AND MY PROBLEM. A resolution from your Support department stating that I must uninstall and reinstall the app is an IDIOTIC response as the problem is not only on the mobile app but on Online Banking as well. So how do I uninstall and reinstall ABSA Online Banking?
This is very unprofessional service!!!!