Online errors

<p> when i try to take up the personal loan offer online I get an error that "residential status not provided" before I could even capture any details. I sent an email to ********** for assistance, the response I got at first was that I need to contact the personal Loans department which I did not understand as I want to apply online. then Rashaad Reep who has been very helpful, assisted me by sending me details of what i can try to do online to try resolve the error but it did not work and I sent an email back to advise. he then got back to me on Friday and advised that I need to go to the branch to have my address captured correctly.</p> <p>went to Trade route mall today, explained to the consultant that the Suburb and City need to be captured but she said they do not capture on City. she then did the FICA again without capturing Johannesburg as specified on the email sent. I still get the errors, also when I try to amend the debit date for my Absa Funeral online policy I get error that "system unavailable".</p> <p>How or who can fix this? i prefer online banking and if I get such errors that seem to be difficult to resolve I feel limited with my banking now. truly frustrating,can this be fixed if it can be,</p>