TM
Tonderai M
1 reviews | Active since Dec 2015
14 Dec 2020, 14:19
Online EFT showing two times yet the online company never received the funds
I have been fighting with a company about duplications only to realize that ABSA has been keeping my money for the past two weeks. I bought stuff online and their EFT declined twice yet the money was still deducted from my account. I have been fighting with the company now thinking they have been keeping my money just to find out ABSA wants me to call them and yet i spent more than 10 minutes on a telephone banking which i was charged for trying to reverse these transactions. I have been banking with ABSA for some time and i am sooo disappointed.
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Replies (3)
Absa's replyOfficial
14 Dec 2020, 15:09Dear Tonderai
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***9
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply14 Dec 2020, 15:09
Official
Dear Tonderai
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***9
Kind regards,
Rezona Louw
Group Customer Care
TM
Tonderai M's updateReviewer Update
18 Dec 2020, 15:13I still have not received a phone call from ABSA the only thing i have is an email with a reference number
TM
Tonderai M's update18 Dec 2020, 15:13
Reviewer Update
I still have not received a phone call from ABSA the only thing i have is an email with a reference number
Absa's replyOfficial
21 Dec 2020, 08:05Dear Tonderai
Thank you for your posting.
Please refer to our email send to your personal address.
Please refer to our email send to your personal address.
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply21 Dec 2020, 08:05
Official
Dear Tonderai
Thank you for your posting.
Please refer to our email send to your personal address.
Please refer to our email send to your personal address.
Kind regards,
Rezona Louw
Group Customer Care