Online Credit card application (POOR SERVICE)

I have app**** for a credit card online on 18.12 and has been provisionally aproved subject to verification of supporting documets which was submitted the same day. I just phoned the credit card department to enquire about the status of my application and was informed that the documents was received and had not been escalated to the relevant department for processing. The consultant Lesedi had then just escalated the application which would take 48 working hours for approval. After which the card would have to be delivered by the couriers which is not the best in town from what ive heard.

I have been waiting 2 working days and no communication from Absa. I cannot wait another 2 days for you to verify my details besides the fact that i am an existing Absa bank client and you have all my details. I refuse to want another 2 to 5 working days for your courier to deliver the card when im surrounded by branches where i can collect.

I have app**** for this card for a reason. And i am in need to have it in my possession as in the same day i app****.

Please find out where my paperwork is laying and who is not doing what they get paid for.

Awaiting your reply ASAP

Mrs ND Zondo Id *** 088 Contact *** Application ref numb ***