Online banking (Service failure)

Am so annoyed beyong measure. Simple transction on cell phone banking which tend to be a nightmre. 21h00 last night bought R200 air time which transction was successful and money was debited howver no airtime (TELKOM MOBILE). 11 hours late i called their call center and spoke to NOHANA MASHA who sounded clueless and not helpful.She said she will transfer matter to her manager Dazyl but i inssisted to speak to the manager but no manager was available to some guy who claimed to supervisor took a call and also sounded clueless and told me il have to wait for 24/48 hours..SERIOUSLY. After spending 20minutes on a fruithless convesation i was tranfered again to Buhle just to log complaim. Am really disappointed for such service failure and lack of accountability and proper explaination. Am totally flabagastered.