Online banking not working / not user friendly

<p>Absa's express online service was working fine, untill it was messed up again. I have now been batteling for two or so weeks now, and it is now longer easer nor user friendly to use the online banking service. I have been trying to buy pre-paid electricity. About two weeks ago the exprerss service was no longer there and to my dismay i had to use the full service (Which is a terrible schelp). Never the less i was able to buy pre paid electricity. On Sunday however i saw the express tab was back but i was not able to use the express service to buy electricity as I got an error. I then went to the full serive to buy it there, and my pre-paid meter details were not displaying. I tired to add it but i could not as it told me that the beneficiary is already loaded. I phone they online banking line for help, and they were of NO help to me. Only told me to send an email and that i will get a reply in 7 days, which is unaceptable in my opinion. But I had no choice so I did send the e-mail, and very irretated by this all had to get in my car to drive to the shop to buy electricity. On Monday moning i did how ever receive and email that gave me some instructions, which i followed, but nothing has changed and i still can not buy prepaid electicity. I rep**** to the email and have not had any replies back. I can not believe that one of the biggest banks in the country have such bad service, and this is not the first time i have experienced bad service form you. I have been a client of yours since around 1983, and I get nothing good from your bank, I can not even receive Absa rewards because we have a joined account, which is ******* as we are just as good a client as any of your other clients. Maybe it's time to move to a bank that will give us better service and even some rewards. I am tired of ABSA's bad service, as I feel they do not care about their clients. Please sort out this problem ASAP. This is totally unacceptable. </p> <p> </p> <p> </p>