1 reviews | Active since May 2013
Online Banking - Not receiving TVN number to change my settings
Log into Absa Online Banking. Receive a logged-in confirmation SMS. Try to change my limit to do urgent payment. TVN sms not being received. Called the call centre who instruct me that it is my phone and that I need to switch of Wi-fi. Then instructs me to restart my phone, on which I am talking to her. She refers me to my cellphone provider. I'm not denying that my phone may be the problems but when asked if Absa can confirm if these TVN messages are indeed being sent, the answer is "no". Unacceptable
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd