ES
Este S

1 reviews | Active since Mar 2009

20 Aug 2016, 15:02

Online banking impossible - RVNs sent to phone long after website times out

<p>Have tried several hours apart to execute some transactions which require one to enter an RVN code sent to one's phone. The RVNs just don't arrive....the website times out, and 10 -15 mins later the RVNs arrive (plural, since I had clicked on "resend" a few times). Bottom line? Can't do Internet banking.</p> <p> </p> <p>And you call yourselves a bank in this day and age?</p>

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Replies (1)
Absa
Absa's reply22 Aug 2016, 07:17
Official

Good day Este

We have received your Complaint however due to the omission of your ID number or account number we could not log your Complaint.

Can you kindly provide us with the full ID number or alternatively your account number?

Awaiting your soonest reply.

Kind regards

Danzig Boyce

Group Customer Care

Absa Bank Ltd