JA
Jared A
1 reviews | Active since Nov 2012
04 Jul 2018, 08:50
Online banking fee
Absa charged me a fee of R83.43 for internet/mobile/telephone banking on my credit card however their online pricing guide says no monthly service charge. I cannot find any such information on their website to validate this fee. It would seem that Absa clearly does not want their customers to bank. I suppose people should just organise their pay in cash and keep it under their mattress at home. What happened to world class supportive banks who appreciate servicing their clients?
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Replies (2)
Absa's replyOfficial
04 Jul 2018, 10:43Dear Customer
Thank you for bringing this matter to our attention.
I have noticed that your complaint is already with a case manager to assist you.
Regards
Claudette
Best regards,
Absa's reply04 Jul 2018, 10:43
Official
Dear Customer
Thank you for bringing this matter to our attention.
I have noticed that your complaint is already with a case manager to assist you.
Regards
Claudette
Best regards,
JA
Jared A's updateReviewer Update
06 Jul 2018, 11:10I really wish someone from Absa could just get back to me on this. It is so frustrating trying to deal with this when I am getting no feedback from the bank. Why should customers have to pay fees without knowing what they are paying for. This is not acceptable for a bank that is supposed to be efficient with service.
JA
Jared A's update06 Jul 2018, 11:10
Reviewer Update
I really wish someone from Absa could just get back to me on this. It is so frustrating trying to deal with this when I am getting no feedback from the bank. Why should customers have to pay fees without knowing what they are paying for. This is not acceptable for a bank that is supposed to be efficient with service.