Online Banking Assistance

I make use of Woolworths Online Banking services - hosted by ABSA online banking and assisted by the ABSA call centre. I have been registered with Woolworths Online Banking for a long time. I lost my credit card - immediately stopped the credit card with Woolworths. Recived a new credit card. Tried to log on to online banking but log in details so not work due to old card being stopped. Here is the complaint. I called Woolworths Financial Services. After hearing my problem, they told me to go the nearest ABSA branch as they would assist me and made it very clear that they (the call centre) could not assist me. Went to nearest ABSA. After investigating the situation, the consultant told me they do not have authorization to change my profile and only Woolworths Financial Services Call Centre could help me. Called Call Centre again - was again told to go to the nearest branch. Went to the nearest branch - was told only Financial Services could help me. I refused to leave the branch. Consultant agreed to call Woolworths and assist me. I appreciated her efforts. After 1,5 hours in the branch Woolworths Call Centre admitted it was their responsibility to sort this problem out. I established email correspondence with them. The problem was escalated to the correct dept. This ha sbeen more than a week. Still no change. I have to keep calling Woolworths Financial Services. The consultants are clearly out of their depth. The system is flawed. I have to pursue the problem on the telephone each day. What is the point of making use of this service if it is so difficult to use? I am very unhappy and am advising my friends that it is not worth the effort to have a Woolworths Credit Card. Just too much hassle.