Online Banking and reverse of my money

I made an online payment on Sunday the 31 of December 2017 to Takealot for a purchase. Takealot did not receive any payment and Absa kept on blaming Takealot. I was on the phone between the 2 company's, trying to find out where the money went. If I went on my online banking the amount kept on showing uncleared. After almost a week takealot sent me a mail saying that they haven't received any payment and that they are going to cancel my order. The money still remained unclear. I phoned Absa to ask if they can reverse my payment, but I cant seem to get it done. every consultant pass me on to the other. I have been trying to reverse my own money now for a week and no one can help me. I have spend almost R300 on airtime on phone with Absa just for them to reverse my money. I have sent them numerous mails with proof of takealot cancelling my order and that the money must be reversed. I kept on asking to speak to a supervisor and was cut off with one of the consultants after I said that this is becoming frustrating. This is probably the worse service I have ever got. I phoned their customer complaint number witch they advised me to send them a mail to the ********** and that they will get it done ASAP. it is now 2 days later and still no one has came back to me and the money is still not reversed. I have money in my bank that I cant get hold off.

This is extremely unexceptionable, I went to the bank on 2 occasions and all they said was that they cant help me and that I have to call customer care.