Online banking

I have recently switched to Absa I have problems with the app I call centre I was told that I must go to the branch they can't help me on the phone. I went to the branch yesterday morning I was assisted by gentleman he was helpful but Absa systems are poor because he couldn't resolve my app problem I ended up leaving the branch without any help.He contacted call centre for support but he couldn't get any help also he did something on his system I a security code then I the transfer because I needed to do it now I try to add a beneficiary it go the branch I understand why absa online services so difficult to use to such an extent even it's people they don't how to effectively help a client