online banking

My account was blocked without any explanation and i called the useless call centre and they told me to go for u branch. I did. And I was assured that it was sorted. Since last week Saturday I could only login to my app not internet. I tried and eventually my account was locked. I can't even acces it on the app too. And I still have to go to the branch. Why must I keep being inconvenienced when get r messing up my account. And do u poeple think petrol to go to the stupi branch is free? You for useless people at that branch too, they could help so where must I go to get help? Parliament? NX. This is really annoying me. I pay for the banking that doesn't work for me. It's not like you are doing me a favour man. How many time must I go to thes ebranches for help from your useless staff members who won't do anything for me still..