Online Applications

One week later and here I am back on Hello Peter regarding the pathetic service from Absa. I have signing authority on my fathers accounts and I have been trying to apply for a loan online for him as he needs it for urgent medical expenses. I get right up to the end and an advert pops up about their Banking App which we already have. I then receive an email with a reference number for the application via email, including a link to go and continue the application. I use the link and it directs me to log in to my fathers Online Banking. Once I submit the details, it gives me a message saying no saved applications. NO WHAT??????? I experienced a similar problem 2 or 3 years back for my own application I tried to do online. It seems like Absa is incapable of fixing system glitches. Online applications are supposed to be there for ease and no fuss banking. Sometimes I wonder if it isn't just easier to go into a branch and do these things, but oh wait, Absa closed our nearest branch leaving an entire community to have to travel quite a distance to get to their nearest branch. Its so frustrating.