Online and Absa app link

I recently had to change my phone and therefore my banking app. There is very little information from Absa that your old app is extremely important as your online profile is locked to that app and that can't do anything online unless you still have access to that exact specific app.

Needless to say I wiped my old phone to give to my family and then entered in one hell of a mission with Absa.

So I now need to go into a branch to reset my password.. Unheard of with any other bank.. Very stupid and poor design.

At the branch I just had my CCard and not my debit card and guess what.. They can't help me..

These guys are so static, not flexible at all and extremely poor service. This is the reason why I am moving my home loan and canceling my account. Useless service.