Online account application delivery

The worst service I received from the online account application delivery and the Branch. The Chris Hani Branch in Vosloorus was full as always, with only a few people working on that Saturday. I left and decided to make an online application. The application went smoothly as I was entering my details. I later submitted my documents to an email address that was given. I've sent an email to get my account number and the was no response. I received an SMS after I sent 2 emails to receive an account number and I deposited R100 after receiving the account number to keep the account active. I kept on receiving calls and the call center agent kept on calling me with my ****en surname whereas I typed in my marital surname. I told the call center agent that they should stop calling me with my ****en surname. I decided to go to the Chris Hani Branch, waiting in the long Que, something that I was avoiding doing. I was trying to find out on why there is a delay in delivering my card. The lady at customer service told me the card was active and still had not been delivered. I explained to her that the call center agent kept on calling me with the ****en surname and I was unhappy about that. She told me if she ordered a card it would be an additional cost of R70 and I refused to pay because I hadn't received the free charge for a new card I was supposed to get upon the new application. She suggested that she request that the card be delivered to Chris Hani and I’ll receive it after 3 days. When I went to the branch again, standing in that long queue from the outside of the branch. When I reached the same lady who assisted me last time. She collected a card that had my ****en surname again. I told her to fix this as I had told her a week before about this matter and she brought an incorrect ordered card. She called her supervisor just to try and assist and reorder the correct card with my current surname and the supervisor told her that I needed to pay for the reissue and left. I told her I won't pay for the reorder of the card. She tried and see if she could weave the reissue and try to assist but She couldn't. I was forced to sign the card that I won't be able to use. I told them I was closing the account, they told me I owed R8 because of the bank charges. My R100 was deducted from an account that I didn't use, I'm extremely disappointed with the service, the branch didn't try to go the extra mile to assist me at the end of the day. I am an unhappy customer, and standing in the queue is the worst feeling. If this is the treatment we receive from ABSA, I'm speechless.