RS
RIANA S
1 reviews | Active since Mar 2009
09 Jan 2023, 13:16
ONLINE ABSA PASSPORT APPLICATION NOT DOABLE!
Absa info states that I can online apply and pay for my new passport ; Collection then at Absa Stellenbosch branch. Seems like an excellent idea at the time! BUT: Unable to make online payment for new passport fee for Department Home Affairs. Using the DHA online application page a payment authorisation was requested from Absa on 2023-01-09 at 10.24.55 am. Used Absa app to log on repeatedly until 3 min ago, no transaction authorisation is shown, so I am unable to make the payment before the 24 h window lapses. I also went to the Somerset West Absa branch, but although trying to help, Elaine de Souza was unable to assist me. Please help asap! I do not want to tackle the DHA queue!
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Absa's replyOfficial
09 Jan 2023, 17:34Dear Riana Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply09 Jan 2023, 17:34
Official
Dear Riana Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Vanessa CroweGroup Customer Care