Ongoing poor and non existent support

I have a substantial investment currently and this is up for renewal. However, I am seriously considering looking elsewhere for new investment due to the ongoing incompetence and poor service of two ABSA staff members in particular for my queries. These are Mandisa Ngcobo from the Cornubia Branch and Nosipho Zulu (originally Cornubia, now Phoenix), On all instances they promise to respond to queries and never do. Well done ABSA for keeping such incompetence in your employ...other financial institutions are welcoming my business.