Ongoing Lack of Customer Support

Good day,

I hope this email finds you well.

I am writing to formally express my deep disappointment and frustration with the level of service I have received. I am honestly shocked that I have had to escalate this matter as far as I have, including raising it on Hello Peter, just to try and get your attention.

I have been paying for this service every month, yet I have had to repeatedly call and send emails, only to be ignored. This situation has been ongoing since September, and despite numerous attempts to seek assistance, I have received no resolution or meaningful response.

It is extremely unfair and disheartening to have to beg for a service that I am entitled to and consistently pay for. I never expected such poor customer support from an organisation as large and reputable as ABSA. The lack of communication and assistance has left me feeling hurt, frustrated, and deeply disappointed.

I trust that this matter will now be treated with the urgency and seriousness it deserves. I would appreciate immediate feedback and a clear resolution.

Kind regards, Bongi ***