LC
Lizle C
1 reviews | Active since Jan 2016
10 Aug 2025, 10:28
Ongoing Incompetence from Online Assistance
I have now dealt with multiple online assistance consultants, and not one has been able to provide a proper resolution. Every interaction ends with vague responses, misinformation, or being sent in circles. I refuse to visit a branch because, based on past experience, the in-person service is equally unhelpful.
I am requesting an urgent escalation to a senior consultant or manager who can resolve this matter promptly and professionally. Please do not respond with generic apologies — I need action and a clear solution.
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
11 Aug 2025, 09:10 Dear Lizle, Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apologies. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. Regards Godfrey Ndou Customer Value Management
Best regards,
Absa's reply11 Aug 2025, 09:10
Official
Dear Lizle, Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apologies. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. Regards Godfrey Ndou Customer Value Management
Best regards,
Absa's replyOfficial
11 Aug 2025, 09:53Dear Lizle,
We refer to the complaint forwarded to our office for intervention, C-***1.
Absa Insurance has tried to contact you on your cellphone ***, but it was not answered. Kindly provide us with more information so that we can assist you, alternatively, let us know a convenient time or alternative number so we can contact you to assist with your matter.
RegardsGodfrey NdouAbsa Bank Group Customer Care
We refer to the complaint forwarded to our office for intervention, C-***1.
Absa Insurance has tried to contact you on your cellphone ***, but it was not answered. Kindly provide us with more information so that we can assist you, alternatively, let us know a convenient time or alternative number so we can contact you to assist with your matter.
RegardsGodfrey NdouAbsa Bank Group Customer Care
Best regards,
Absa's reply11 Aug 2025, 09:53
Official
Dear Lizle,
We refer to the complaint forwarded to our office for intervention, C-***1.
Absa Insurance has tried to contact you on your cellphone ***, but it was not answered. Kindly provide us with more information so that we can assist you, alternatively, let us know a convenient time or alternative number so we can contact you to assist with your matter.
RegardsGodfrey NdouAbsa Bank Group Customer Care
We refer to the complaint forwarded to our office for intervention, C-***1.
Absa Insurance has tried to contact you on your cellphone ***, but it was not answered. Kindly provide us with more information so that we can assist you, alternatively, let us know a convenient time or alternative number so we can contact you to assist with your matter.
RegardsGodfrey NdouAbsa Bank Group Customer Care
Best regards,
LC
Lizle C's updateReviewer Update
11 Aug 2025, 16:26Hi Godfrey, thank you for your response.
Kindly use my email address for communication (***) as I do not receive calls at the office.
Thanks.
Kindly use my email address for communication (***) as I do not receive calls at the office.
Thanks.
LC
Lizle C's update11 Aug 2025, 16:26
Reviewer Update
Hi Godfrey, thank you for your response.
Kindly use my email address for communication (***) as I do not receive calls at the office.
Thanks.
Kindly use my email address for communication (***) as I do not receive calls at the office.
Thanks.
Absa's replyOfficial
11 Aug 2025, 16:48Dear Lizle, Thank you for your response.
I have sent you an email earlier today. Regards Godfrey Ndou Customer Value Management
I have sent you an email earlier today. Regards Godfrey Ndou Customer Value Management
Best regards,
Absa's reply11 Aug 2025, 16:48
Official
Dear Lizle, Thank you for your response.
I have sent you an email earlier today. Regards Godfrey Ndou Customer Value Management
I have sent you an email earlier today. Regards Godfrey Ndou Customer Value Management
Best regards,
Absa's replyOfficial
12 Aug 2025, 14:09 Dear Lizle,
We refer to the complaint forwarded to our office for intervention, C-***1.
We have tried to contact you on your cellphone ***, but it was not answered.
Kindly let us know what assistance you are looking for.
Should we not receive any feedback from you by the end of the business day on 13/08/205, we will close the matter as resolved.
Regards
Godfrey Ndou
Customer Value Management
We refer to the complaint forwarded to our office for intervention, C-***1.
We have tried to contact you on your cellphone ***, but it was not answered.
Kindly let us know what assistance you are looking for.
Should we not receive any feedback from you by the end of the business day on 13/08/205, we will close the matter as resolved.
Regards
Godfrey Ndou
Customer Value Management
Best regards,
Absa's reply12 Aug 2025, 14:09
Official
Dear Lizle,
We refer to the complaint forwarded to our office for intervention, C-***1.
We have tried to contact you on your cellphone ***, but it was not answered.
Kindly let us know what assistance you are looking for.
Should we not receive any feedback from you by the end of the business day on 13/08/205, we will close the matter as resolved.
Regards
Godfrey Ndou
Customer Value Management
We refer to the complaint forwarded to our office for intervention, C-***1.
We have tried to contact you on your cellphone ***, but it was not answered.
Kindly let us know what assistance you are looking for.
Should we not receive any feedback from you by the end of the business day on 13/08/205, we will close the matter as resolved.
Regards
Godfrey Ndou
Customer Value Management
Best regards,