Ongoing Debit Order Issues and Unfair Penalties – Requesting Refund

I am extremely frustrated and disappointed with the way ABSA has handled my car finance debit orders. Debit orders are being processed on dates that were never agreed to, often late, and yet I am the one being charged penalty fees when the debit order bounces as a result. These charges are completely unfair, especially when the error is on ABSA’s side and not mine.

What is even more unacceptable is being informed now, more than 15 months later, that there are penalty fees dating back to 2024. How is it reasonable to bring this up more than a year later and expect the customer to accept it? I refuse to be held responsible for charges caused by ABSA’s failure to debit on the correct date.

Every time I call, I am passed from one department to another with no answers, no accountability, and no resolution. It is exhausting having to chase a bank to fix mistakes it created in the first place.

I am requesting immediate reversal of all incorrect penalty fees and a full refund of every charge that resulted from debit orders being processed on the wrong date. I also expect ABSA to correct my debit order so that it runs strictly on the agreed date going forward, without exception.

This situation has gone on long enough. I expect a proper resolution, not another excuse.