MP&AA
M PHILANDER & ASSOCIATES ATTORNEYS

1 reviews | Active since Feb 2023

20 Feb 2023, 15:26

Ongoing Bad Services from your Deceased Estates Department

We wish to express our utter disgust to the services received from your reputable company. We`ve had endless bad experiences getting responses as well as any feedback from the deceased estate departments, which creates major delays in trying to finalize/wind up estates in the allocated time frame given by the Masters' offices, which creates unnecessary delays in completing the required processes timeously. We cannot get through to anyone telephonically, emails are rep**** to with just an automated response acknowledging email receipt, further the emails are left unanswered, ,which makes our institution seem *********** to our clients.

These irresponsive communications lead to much frustration , not only to us and our company but mostly to our trusted clients.

0
Replies (2)
Absa
Absa's reply21 Feb 2023, 08:59
Official
Dear M Philander & Associates Attorneys  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***8. Kind regards,Group Customer CareRezona Louw
Absa
Absa's reply23 Feb 2023, 15:09
Official
Dear M Philander & Associates Attorneys 

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***8.

Kindly provide our office with the details of the deceased and also letter of executorship by close of business 24 February 2023, to ensure effective investigation and feedback.

Kind regards,Group Customer CareRezona Louw