One way tennis with ABSA Home Insurance

Somehow with the switching of my bond to ABSA it came with insurance. I already have insurance. It started a mission on getting the ABSA insurance cancelled. I received correspondence from ABSA on the 13th September that the external insurance has been provisionally approved, pending some documentation. On the 29th September I sent the documentation with the request to confirm all in order. To this day, 18 October 2023, I have not received any response.