DN
Douw N
1 reviews | Active since Jan 2020
14 Jan 2020, 16:55
One Time Pin not changed to email as arranged
In August I went into a branch to change my OTP from sms to email since I am living abroad. I know this can be done as my family also did this successfully. Now I need to pay for a visa online and can not receive my One Time Pin via email as it was never done. I have phoned all the numbers that I could find and spoke to several different departments in ABSA, each telling me a OTP can not be changed to email and I need to sort it out in a branch if I have further questions. Come on people. This is ridiculous! I'm considering changing banks
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
15 Jan 2020, 12:50Dear Mr Nel, Thank you for bringing this unfortunate matter / incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within the next hour . I look forward to being of service to you. Vanessa
Absa's reply15 Jan 2020, 12:50
Official
Dear Mr Nel, Thank you for bringing this unfortunate matter / incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within the next hour . I look forward to being of service to you. Vanessa