1 reviews | Active since Jan 2017

18 Jan 2017, 19:02

One star, simply because there is no lower option.

<p>Sat in a queue for 1hr15 minutes to make a fixed deposit at Uitenhage branch today. In the end the bank doors were closed already and I was still two down to go in the queue. I doubt more than 5 customers were helped in the 1hr 15 minutes I waited there, yet some of the staff had a leisurely pace going wherever they go out the staff door. The same persons left their offices quite a few times, went out said door to come back later while several clients were waiting. No respect for my time as client, simply expected to take a seat unter her majesty has stooped low enough to allocate time to my request, and that was to invest money with them. When I complained shoulders were pulled up. If my investment is of so little value to you, I will take it elsewhere.</p>

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Replies (3)
Absa
Absa's reply19 Jan 2017, 16:21
Official

Dear Kruger

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

's update19 Jan 2017, 20:39
Reviewer Update

Where do you want me to give account details? Surely not here. Give me your email address and I will respond personally.

Absa
Absa's reply20 Jan 2017, 12:37
Official

Dear Kruger

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. I tried to contact you telephonically and have left a detailed message.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd