One Star Is Too Generous

I lost my ID and bank card, but had my driver’s licence. Absa Virginia FS refused to help — no alternatives offered. A manager later called, apologized, and said I could come in for help with just the licence.

I went back, called ahead — only to be told again they couldn’t help. Now he claims I need money in my account too? I took leave from work for this nonsense.

What’s the point of fingerprint scanners if they won’t use them? Empty promises, inconsistent service, and total disrespect. I’m seriously considering switching banks.

Even one star is too much.

Customer ***