One of the rudest calls from Absa!

I am so disappointed with Absa Collections call centre. One of the most disrespectful calls I have ever experienced. I called the number ***to obtain an AOD which I had asked for on email 2 weeks ago (I was told by a Home Loans consultant to send an email to *** which apparently was incorrect. I am now questioning the knowledge that consultants at Absa have when assisting a client). Today I am told I need to call Absa Collections to enquire about the email I sent. The consultant I got through to not only did not listen to my query (I asked her what I should say on the email (to a new email address I got by the way) and she responded in an irritated tone that she doesn't know what my query is even AFTER I had explained it to her. Then she dropped the call on me. Absolutely rude!! It's a pity I didn't get her name but I am appalled that a large bank has employed such people. Disappointed!