AM
Andile M

1 reviews | Active since Feb 2026

23 Feb 2026, 17:38

ONE MORE REASON FOR CHANGE

As a common customer against a gaint entity like ABSA it is with the most unfortunate conditions that you will be a victim. I am required to provide evidence that I have inserted a certain amount of money where the ATM only accounted for less with no rejection notes. Mind you ,it is a warning tempted body that collects the cash deposited from card ATM and I am told that the cash collected balances to tge transactions processed. Firstly ,the PROTEA GARDENS branch manager calls me confirming that my case is resolved without even understanding what the issue was till I explain and only started investing the actual cash. Secondly,im in a back and forth with Vanessa who urges that she regularly deposit cash and would always receive a receipt that confirms notes th5t were rejected, which was never the cash and upon asking around to people whom I know regularly deposit money, have never received such receipt. This is very disturbing irregardless of the amount being lost unfairly. This is another reason added on the decision to opt for FNB for my major bank alignment. This is what it means to because natural person against a gigantic entity that does not see you .

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Replies (1)
Absa
Absa's reply24 Feb 2026, 11:26
Official
 Dear Andile  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will be contacting you shortly regading the closure of case C-***0.  The reference number for your complaint is C-***3  Kind regards, Group Customer Care Vanessa Crowe 

Best regards,