JV
Johan V
1 reviews | Active since Mar 2009
08 Nov 2019, 07:15
One month and 3 attempts and Absa still not responding
A month ago I opened another account with Absa at Woodbridge mall and one of the features that I activated on the account is the sms notification. A few day later I noticed the sms notification does not work and called the consultant who assisted me seeing that Absa customer care are unavailable or not willing to assist. The consultant said that she fixed it and it should work. After using the account again, still no sms. On Monday I went to Woodbridge Absa and spoke to the branch manager and give her all the details. She assured me that she would get a consultant to contact me and fix this issue. It is Friday and still no word from Absa.
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Replies (3)
Absa's replyOfficial
08 Nov 2019, 12:20Dear Johan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Absa's reply08 Nov 2019, 12:20
Official
Dear Johan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
JV
Johan V's updateReviewer Update
11 Nov 2019, 10:15A week later and still no one made contact. But now I receive duplicate sms notification on my cheque account and still no sms on my savings. It seems the technology is to advance for Absa to understand at this point.
JV
Johan V's update11 Nov 2019, 10:15
Reviewer Update
A week later and still no one made contact. But now I receive duplicate sms notification on my cheque account and still no sms on my savings. It seems the technology is to advance for Absa to understand at this point.
Absa's replyOfficial
11 Nov 2019, 15:17Dear Johan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Absa's reply11 Nov 2019, 15:17
Official
Dear Johan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care