DJ
Danie J

1 reviews | Active since Jul 2011

08 Apr 2016, 12:02

One Man Builds an Empire -South Africa Destroys It

I see it is another trend like all over the world. One man built his empire... then rolls the services out and when it comes to South Africa it gets destroyed due incompetence !<br> <br> I app**** for my account a MONTH ago. Yes..... a MONTH... Then your system duplicated the account. <br> <br> Your accounts person / lady / worker called me about 20 times confirming my details. Then she called me another 20 times to again confirm my details and then realised it was duplicated<br> <br> She then called me and said CONGRATS your account has been approved and you will get your card in 3 days. It is now a MONTH<br> <br> She also called me a few times after that and then wanted to speak to random persons who I dont know. I then told her who she was speaking to and she laughed her ass off because she found it very funny<br> <br> You know what I dont find funny ???? Your service<br> <br> If this is how pathetic your service is before my account is even opened and I have my card, how pathetic are you going to be once I have a query on the account<br> <br> If you have someone with a brain that can think and who has the knowledge of your system to give me answers, phone me. Otherwise cancel my application and go play in the sand on the beach<br> <br>

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Replies (1)
Absa
Absa's reply08 Apr 2016, 16:07
Official
Hello DanieJ,

We have noted your concerns, thank you for bringing this matter to our attention.

We have escalated the complaint to the relevant manager to investigate and address the responsible consultant accordingly.

One of our resolution consultants will contact you shortly to resolve your complaint.

Regards,

The Virgin Money Team