One hour wait, and counting...

Item: Absa
Rating: 1
Author: Werner Erasmus-Le Grange

I came to activate my Credit card and have a pin set up, but been waiting for more than an hour. Only one person to assist. This is absolutely unacceptable, wasting time like this. I am exceeding my lunch time. Seriously Absa. You CAN do better.

Helpful (0)

Replies (1)

Absa's replyOfficial

06 Jun 2023, 13:34

Dear Werner Erasmus-Le Grange, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. Regards,

Russell EdwardsCustomer Value Management

Best regards,

Absa's reply06 Jun 2023, 13:34

Official

Best regards,

One hour wait, and counting...

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