one hand does not know what the other is doing

my name is Nicolla Mewalall..i do have a personal loan account with absa and i did apply for the payment relief fir 3 month for may june and July and my account was supposed to be debited at the 31st of August because that is my debit order date however my account was debited on the 1st of August I called spoke to an agent and I was advised it was a system error and I was refunded ..on the 1st of September my account was debited with my installment then I started getting smses that I am in arrears because I got a refund in August (I wonder were the logic comes in b3cause i was on the relief)..on the 21st of September my account was debited again I called the call centre was advised they see the error and the problem was with the debit order dates th3 matter would be escalated and I would get a refund within 2-5 days or I could visit th3 branch and get an immediate refund which I did only to be told by the consultant at the bank that she is unable to do th3 refund and the matter was escalated and that by today the 23rd I should expect the refund...today the 23rd I called the bank because there was no refund and I was told to wait for another 4-7 days because they have a backlog with refunds...i have come to realize that taking that payment relief has been a huge mistake th3 funds i received was from family to assist me because I am a single parent...i am so annoyed ..i should just change banks