One employee stands out against the ***********

My mother had accidentally locked herself out of her Internet Banking. After having gone to ABSA Finforum branch 3 times, absolutely nobody was able to assist her with the problem. I must add my mother is in a wheelchair, so it is even more inconvenient for her to go back and forth to the branch to try to get some form of assistance. Today, my mother went to the branch for a 4th time. Luckily, a competent employee was able to assist her this time around. We would like to thank Juanita Barnard so much for attending to my mother's problem and assist her within 20 minutes, where other employees were not even able to assist her at all, in a period of 3 hours. Employees like Juanita should be commended appreciated by ABSA, as without her, this problem would never have been resolved.