Once my debt is settled, I will close all my ABSA accounts as this is no way to treat clients.

I would like to formally lodge a complaint regarding the handling of my credit card ***.

I acknowledge that my *** are currently in arrears and, in an effort to address the outstanding balances responsibly, I entered into payment arrangements with Absa. I have been honouring these arrangements and have continued making the agreed monthly payments without missing any payments.

I was therefore extremely disappointed and concerned to discover that my *** have nevertheless been handed over to external attorneys.

I fail to understand why this action has been taken while I am actively complying with the agreed payment arrangements. Had I failed to honour the arrangements or neglected my payment obligations, I could understand the need for further collection action. However, this is not the case.

I have been a loyal Absa client for approximately 10 years, and I find it particularly disappointing that, despite my continued efforts to settle my outstanding obligations, my circumstances and commitment to making regular payments appear not to have been taken into consideration.

I am not disputing my responsibility to repay the outstanding balances. I am simply asking that Absa acknowledge the existing payment arrangements and the fact that I have been honouring them.

I would appreciate this matter being investigated urgently and would like to receive written feedback on the outcome of my complaint.

I am making a genuine effort to meet my financial obligations, and I believe that this should be recognised and taken into consideration when dealing with my ***.

I trust that Absa will give this matter the attention it deserves. But nevertheless, once my debt is settled, I will close all my ABSA accounts as this is no way to treat clients.